IT Support Company - Coventry West Midlands

As a leading IT Support Company in the West Midlands, we offer a wide and diverse range of IT support solutions because not every company is the same. We work with companies of all shapes and sizes so no support job is too big or too small to handle. We’re very flexible and schedule work through the night and at weekends if at all possible,  so there is no disruption to your normal day to day business.

 

Have a look at our support service options below and decide for yourself which support package would be most suitable for your business, alternatively drop us a line and we will happily advise you.

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A Personal Service Tailored To You

From sole traders to large organisations, our IT support solutions are tailored to you, your business, your budget, and your future growth plans.

 

Here at Firebird IT we believe the personal touch goes a long way as we know that it can be hard to stand out when everyone else is providing the similar services. Our support engineers work with a set number of clients, so they get to know your company and its IT setup, just as though they were your own IT department. This means that you get a consistent personal service and it’s how we are able to provide the perfect solution for everything we do, so you’re more than just satisfied with the outcome.

Round The Clock Support and Peace Of Mind

We run a monitor agent on all our contract customers computers so we are alerted to potential problems before they become an issue. We know everything from, the hard drive getting too full, the server going off line & even if computers are left on through the night (we actually save our clients money on energy bills!) to simple things like Windows Updates and Software Licences. We really can take all the management of your IT under one solution, many customers say its like having their own IT department.

 

Our proactive approach means we can be on site, or working remotely to fix problems, 7 days a week, with customers often not knowing there has been an issue until we notify them to confirm it has been resolved.

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What Packages Are Available?

Pay As You Go (per hour)

£60
£60
  • One Off Remote Support
  • Telephone Consultancy
  • Company IT Policies
  • On Site Visits

Small Business (per user)

£15
£15
  • Remote Phone SupportRemote support is carried out over the phone, we take control of the computer which is linked back to us.
  • 6 Month Site Visit To Review Your IT
  • Help Desk Ticket System With Tracking
  • Remote 24/7/365 Monitor Agent on Every Machine
  • Data Protection Compliant Data Controlers
  • IT Policy for Staff Members
  • Recovery Plan For Business Failure
  • Domain Name Managment
  • Discounted rates for extra work

Professional (per user)

£25
£25
  • Remote Phone SupportRemote support is carried out over the phone, we take control of the computer which is linked back to us.
  • 6 Month Site Visit To Review Your IT
  • Help Desk Ticket System With Tracking
  • Remote 24/7/365 Monitor Agent on Every Machine
  • Data Protection Compliant Data Controlers
  • IT Policy for Staff Members
  • Recovery Plan For Business Failure
  • Domain Name Management
  • Discounted rates for extra work
  • Site Visits Included
  • Project Management
  • Network Plans and Diagrams
  • Build A Recovery Plan
  • Network Penetration Testing of your Security
  • Asset Management Of Equipment